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Returns Policy

Everything in the Canandaigua Current store is printed just for you when you place your order. We do not keep stock sitting on a shelf. Each shirt, hat, mug, and print is produced on demand through our print provider and shipped directly to you. This lets us offer designs we love without keeping a warehouse full of inventory.

Because every item is made to order, our policy works a little differently than a typical retail store. Here is how it works, and what to do if something is not right.

Made to order

Since your order is produced specifically for you, we are not able to accept returns or exchanges for a change of mind, or for the wrong size or color being ordered. Please review the size guide on each product page and double check your selections before you check out.

Order changes and cancellations

Items go into production right away, so orders cannot be changed or cancelled once they are placed. Please review your order details, including size, color, quantity, and shipping address, before completing checkout.

Damaged, defective, or incorrect items

If your order arrives damaged, has a printing or manufacturing flaw, or is the wrong item, we will make it right with a free replacement or a refund. This covers:

  • A product that arrived damaged or defective
  • A clear print or quality issue
  • A print that is badly misplaced (small variations in placement, within about half an inch, are normal and are not considered defects)
  • The wrong product, size, or color compared to what you ordered

Requests must be submitted within 14 days of delivery. You do not need to ship the item back to us. In most cases your replacement is sent out at no cost to you.

What we need from you

To sort this out quickly, fill out the request form at the bottom of this page and include:

  • Your order number
  • The name and email used on the order
  • A short description of the problem
  • Clear photos of the issue, taken on a flat surface with the design and the problem visible in one frame
  • For a placement or sizing concern, a photo with a ruler or tape measure next to the item is a big help
  • If more than one item with the same design is affected, a single photo showing all of them together

Good photos make a real difference. The clearer the evidence, the faster we can get your replacement or refund approved. Requests submitted without photos may not be eligible.

How the process works

  1. You send us the details and photos through the request form below.
  2. We review your request and, if it qualifies, submit it to our print provider on your behalf.
  3. Once approved, we arrange your free replacement or process your refund.
  4. We keep you updated by email along the way.

Because we handle the claim for you, all communication goes through Canandaigua Current. You do not need to contact the print provider yourself.

Refunds

Approved refunds are returned to your original payment method. Depending on your bank or card issuer, it can take a few business days for the credit to show up after we process it.

Lost or undelivered packages

If your tracking says delivered but the package has not turned up, or delivery seems stuck, start with these steps:

  1. Double check the shipping address on your order. Even one wrong character can send a package off course.
  2. Check with your local post office. Packages sometimes wait there for pickup.
  3. If that does not resolve it, submit the form below and we will investigate with our print provider.

If a package is returned because of an incorrect or incomplete address, we can arrange a reprint (a shipping charge may apply) or a partial refund.

Submit a request

Use the form below to report an issue with your order. This is the best way to reach us, and it is where all replacement and refund requests are handled.